Customers are becoming very demanding. Every business is looking for a competitive advantage. Recently, that advantage has driven more and more companies to utilizing tools that respond to changes in the customer relationship and support the sales & marketing process.
Social-Mobile-Analytics-Cloud (SMAC) technologies will play a significant role in the building of next generation of CRM. Building solutions on this SMAC-stack requires a unique set of technical skills, different from the traditional software programming. This presentation focuses on some of the upcoming SMAC trends and the skills needed to stay relevant as these trends unfold.
Oracle offers a complete and integrated CRM solution that breaks down silos to deliver a seamless customer experience across marketing, sales, commerce, service, social, and configure, price, and quote (CPQ). Whether deployed modularly to tackle specific business challenges or deployed as a comprehensive solution, Oracle's CRM approach enables your company to:
- Provide cross-channel, consistent customer experiences using pre-built business processes that span silos
- Integrate CRM with enterprise applications, providing connections throughout the buyer's journey and making operations more efficient
- Leverage industry-specific best practices for competitive advantage and lower TCO
The world's most complete customer relationship management (CRM) solution, Oracle's Siebel CRM helps organizations differentiate their businesses to achieve maximum top-and bottom-line growth.
Siebel delivers a combination of transactional, analytical, and engagement features to manage all customer-facing operations. With solutions tailored to more than 20 industries, Siebel CRM delivers comprehensive on premise and on demand CRM solutions that are tailored industry solutions with role-based customer intelligence and pre-built integration.
Within the Buinsberry portfolio there are two types of licensing models offered by Oracle, the On Demand version which main feature is the pay per use mode or the On Premise version where the client is the software owner.
Our team focused on Oracle CRM implementations is integrated by more than a dozen experienced consultants spread along the geographies where Buinsberry is located. Aligned with our will of offering a differential value to our clients we count with a specific training program to guarantee the quality of our developments and the success of the projects in which we are involved.
Oracle's Siebel Sales applications maximize sales effectiveness in real time by accelerating the quote-to-cash process, aligning sales channels, increasing pipeline and win rates, and raising average transaction values.
- Siebel Sales
- Oracle CRM On Demand Sales
- Mobile and Handheld
- Sales Analytics
- Siebel Collaboration
- Quote and Order Capture
- Microsoft Exchange Server
- Partner and Channel Management
Oracle's Siebel Customer Order Management solutions simplify the complex and often frustrating process of tracking thousands of products across multiple catalogs and systems. They deliver deep customer insight that enables businesses to dynamically present targeted product bundles, offer intelligent cross-sell and up-sell opportunities, and achieve optimal prices for products and customer segments. At the same time, they give employees the information they need to take decisive action and conduct intelligent interactions with customers. As a result, companies see greater revenues, reduced operating costs, and higher customer loyalty.
- Siebel Dynamic Catalog
- Siebel Product and Pricing Analytics
- Siebel Dynamic Pricer
- Siebel Product and Catalog Management
- Siebel Quote and Order Lifecycle Management
Oracle's Siebel Enterprise Marketing is a comprehensive closed-loop solution that empowers B2B and B2C organizations across industries to achieve excellence in marketing. Tailored to the needs of business and consumer marketers across more than 20 industries, the Siebel Enterprise Marketing delivers actionable insight to all members of the marketing organization.
- Siebel eMail Marketing
- Oracle Marketing Analytics
- Siebel Web Marketing
- Siebel Events Management
- Siebel Loyalty Management
- Siebel Campaign/Dialogue Management
- Siebel Marketing Resource Management
Oracle's Siebel Contact Center and Service product family helps businesses deliver quicker, better, and more-efficient customer service. Whether a company needs hosted, mobile, or on-premise solutions, these applications provide optimal resource deployment, speedy issue resolution, one-and-done request handling, and powerful tracking and analytics capabilities. As a result, businesses can increase customer satisfaction while cutting costs at all touch points around the globe.
- Siebel Contact Center
- Siebel Contact Center and Service Analytics
- Oracle CRM Call Center On Demand
- Siebel Field Service
- Siebel Help Desk
- Siebel Mobile Solutions
- Siebel Warranty Management
Oracle Self-Service is the industry's only complete solution for allowing your customers to do business with you anytime, anywhere. Oracle's industry-leading customer self-service offerings transform customer relationships, improve profitability, and increase customer loyalty.
- Oracle Self-Service E-Billing
- Siebel E-Commerce
- Oracle iStore
- Siebel E-Support
Oracle PRM, which now includes Siebel, is the market leading comprehensive channel management solution that allows brand owners to achieve their channel business objectives. With the best industry-specific PRM solutions, proven customer successes, and unmatched deployment options—including both on premise and on demand solutions, Oracle PRM is the clear channel management leader.
- Siebel Partner Analytics
- Siebel Partner Portal
- Siebel Partner Manager
Oracle's Siebel CRM Technology provides the server framework to support Siebel Applications. It delivers solutions for: Development, Deployment, Diagnostic, Integration, Productivity, and Mobile services.
- Siebel Application Deployment Manager
- Siebel Application Response Measurement
- Siebel CRM Desktop
- Oracle Fusion Middleware Siebel Best Practice Center
- Siebel Handheld
- Siebel Remote and Mobile Web Client
- Siebel Server Sync
- Siebel Task-Based UI
- Siebel Test Automation
- Siebel Wireless