SAP Services

Service Solutions

We’ve officially entered the “age of the customer.” What does this mean? Buyers are more empowered than ever before and, as a result, are demanding a new level of customer service. While 92% of companiesview customer experience as a top priority, 53% of customers said, they have experienced very poor or just okay service as per the recent research made by Forrester Research, Inc.So, how you can deliver superior customer support and what are the best ways to take your service to another level?

Take service to the next level with customer service software and technology from SAP. Give your service reps instant access to real-time, 360-degree customer profiles – including social media content and sentiment – with our customer service software. Collaborate with your team to solve customer issues faster, deliver consistent customer care across all interaction channels, and analyze Big Data to identify new revenue opportunities.

  • Deliver consistent, high-quality customer support across all channels, including social media
  • Equip your field service engineers with mobile apps to increase productivity and data quality
  • Package services with products to increase share-of-wallet and counter competitive deals
  • Meet SLAs while keeping costs low by optimizing resource management scheduling
  • Boost collaboration across your enterprise to solve complex customer service cases
  • Extract service trends, buzz, and sentiment from social media
  • Simplify the user experience on any device - with SAP Fiori UX