Customer Relations Management
Customer engagement trends are disrupting IT planning, as customers demand consistent support for all channels. IT and customer service leaders are using analytics to assess experiences, and this research is designed to help executives assess the technologies supporting key customer service trends.
Customers are becoming very demanding. Every business is looking for a competitive advantage. Recently, that advantage has driven more and more companies to utilizing tools that respond to changes in the customer relationship and support the sales & marketing process.
Social-Mobile-Analytics-Cloud (SMAC) technologies will play a significant role in the building of next generation of CRM. Building solutions on this SMAC-stack requires a unique set of technical skills, different from the traditional software programming. This changeemphasis on some of the upcoming SMAC trends and the skills needed to stay relevant as these trends unfold.
Aligning your organization around your customers is now more important than ever. Your Marketing, Sales and Customer Service teams are the front line to the customer. They need to harness your end-to-end enterprise, along with deep customer insight and personalized engagement in order to stand-out from the competition and deliver a relevant experience at every step of the customer journey. Equip your marketing, sales and customer service teams with SAP cloud solutions to win with today’s empowered customers.
Buinsberry leverages its SAP CRM implementation and CRM integration expertise to help customers extract maximum value from SAP CRM investments and make the most of customer interactions and relationships. We provide CRM consulting services to help clients adopt appropriate industry-specific CRM best practices, which can be incorporated into scalable packaged applications, hosted solutions, and custom-built applications.
Buinsberry solutions built on SAP CRM technology provide for integrated, industry-specific processes to support customer-facing departments in marketing, sales and service. They also offer powerful analytics and enable a 360-degree view across all customer touch points and channels, including the Internet, interaction centers, field reps and channel partners.
Backed by experience and research, Buinsberry has methods and tools to help organizations develop SAP CRM 7.0-based solutions to power distinctive capabilities—the unique ways of doing business that set them apart from the competition. Buinsberry research shows that distinctive capabilities are one of the three essential building blocks (along with market focus and position and performance anatomy) of high performance.
Services We Offer
SAP Services we offer
Implementation & Rollouts
Customer Relations Management
Supply Chain Management
Human Capital Management
Supplier Relationship Management
Enterprise Asset Management
Portfolio & Project Management
Enterprise Information Management
Governance, Risk and Compliance
Training & Testing